Frequently Asked Questions
Everything you need to know about Source It. Can't find your answer? Browse providers or create an account.
How does Source It work?+
Post a job request or search for providers in your area. Verified professionals submit offers, you review their profiles and ratings, then hire and pay securely through the platform.
Is Source It available in all Jamaican parishes?+
Yes. Source It serves all 14 parishes of Jamaica, including Kingston, St. Andrew, St. Catherine, Manchester, St. James, Clarendon, Westmoreland, Portland and more.
How are providers verified?+
Providers complete a multi-step identity verification process. Each level of verification unlocks a higher tier — from Verified to Premium, Platinum, and Gold — giving you confidence in who you're hiring.
What is the tier system?+
Our four tiers (Verified, Premium, Platinum, Gold) indicate a provider's level of verification and track record. Higher tiers reflect more approved documentation, more reviews, and more listing slots.
Is my payment protected?+
All payments go through an escrow-style flow. Funds are held securely until you confirm the job is complete, protecting both the service seeker and the provider.
How do I become a provider?+
Sign up with a provider account, complete identity verification to reach the Verified tier, then create your first listing. Higher tiers unlock additional listing slots.
Can I hire for same-day jobs?+
Yes. Once you post a request or find a provider, you can contact them directly and arrange same-day service subject to their availability.
What happens if I have a dispute?+
Source It provides a built-in dispute resolution process. If a job doesn't go as expected, you can raise a dispute and our team will review the transaction and mediate a resolution.
What services are available on Source It?+
Source It covers a wide range of home and personal services including babysitters, house helpers, plumbers, gardeners, chefs, day workers, skilled tradespeople, errand runners and more.
Is there a fee for using Source It?+
Signing up and browsing is free. Source It charges a small platform commission on completed transactions. Providers can also subscribe to premium plans to unlock additional features and listing slots.